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Terms & Conditions

These Terms govern your relationship with the operator of the online casino service provided at dreamvegas.games (hereinafter, the "Casino" or "dreamvegas"). By accessing or using our website and services, you agree to comply with and be bound by these Terms. These Terms are effective as of June 2025 and remain in force until further notice.

Definitions

For the purposes of these Terms, the following definitions shall apply:

  • Operator: The legal entity responsible for the operation, management, and regulation of the dreamvegas online casino platform, legally registered as Caddell Limited NV, a subsidiary of White Hat Gaming Limited.
  • User: Any individual who accesses, visits, registers, or uses services of dreamvegas.games, regardless of registration status.
  • Player: A User who has completed registration and has an active account at dreamvegas.games, permitted to place bets and participate in gaming activities.
  • Bet: A wager or stake placed by a Player on a game, event, or outcome available on dreamvegas.games in accordance with applicable rules.
  • Bonus: Any promotional offer, credit, free spins, or other incentive granted by the Operator to the Player, subject to specific activation and wagering requirements.
  • Wager: The total amount of bets placed by a Player using real money or bonus funds as required to fulfill any wagering (playthrough) conditions imposed on bonuses or promotions.
  • Account: The personal user profile created by a Player on dreamvegas.games, which stores registration details, balances, transaction history, and game activity.
  • KYC: "Know Your Customer" procedures including verification of identity, age, and address, required to ensure compliance with legal and regulatory obligations.

Account Registration

To participate in gaming activities at dreamvegas.games, Users must complete registration of an Account. This process is governed by the following conditions:

  • Age Requirement: Only individuals aged 18 years or over are permitted to register and use the site, in accordance with Canadian law applicable to online gaming.
  • Registration Process: Users must provide accurate personal data, including a valid email address, date of birth, and other requested information. Email verification is mandatory to activate the Account.
  • KYC Verification: Before funding accounts or requesting withdrawals, Players must submit valid documents as part of KYC procedures to verify identity and age. Failure to comply may result in suspension or closure of the Account.
  • User Obligations: Players are responsible for maintaining the accuracy of their registration data and for safeguarding their login credentials. Sharing passwords or allowing unauthorized access is strictly prohibited.

Betting & Gameplay Rules

Bets placed on dreamvegas.games are subject to the following rules and conduct standards:

  • Bet Placement: Bets may be placed on slots, table games, live casino, and other available games. Minimum and maximum bet limits vary per game and are displayed clearly within the game interface.
  • Types of Bets: Players may place bets as permitted by the individual game rules, including single bets, multiples, or other specific bet types offered.
  • Cancellation and Modification: Once a bet is confirmed and accepted by the system, modification or cancellation is generally not available except in cases of verified technical errors or system faults, at the Operator's discretion.
  • Live Casino and Chat Conduct: Players must conduct themselves respectfully in live dealer environments and chat functions. Abuse, insults, fraudulent behavior, or any form of harassment is strictly forbidden and may lead to immediate suspension or termination of the Account.

Bonus Terms

The use of bonuses and promotional offers at dreamvegas.games is subject to the following terms and limitations:

  • Activation Requirements: Bonuses are activated by fulfilling specified criteria such as deposits made or opt-in actions, as detailed in each promotion.
  • Wagering Conditions: Bonus amounts and associated winnings must be wagered a prescribed number of times (wager requirement) within a specific timeframe (usually set out in individual bonus terms), failing which the bonus and winnings may be forfeited.
  • Prohibited Games and Actions: Certain games or game features may be excluded from contributing to wagering requirements, such as some table games or jackpots. Players are advised to consult specific bonus rules. Abuse of bonuses through fraudulent or unfair means is prohibited.
  • Combination Policy: Bonuses and promotions generally cannot be combined unless explicitly permitted in the terms of each offer.

Payments & Withdrawals

dreamvegas.games supports a variety of secure payment and withdrawal methods, with adherence to regulatory and responsible gaming standards:

  • Deposit Methods: Payments may be made via credit/debit cards, e-wallets, and approved cryptocurrencies. All deposit options are clearly displayed in the cashier section.
  • Withdrawal Methods: Withdrawals are processed through previously used deposit methods where possible. Verification and KYC must be completed before approval.
  • Limits and Fees: Deposit and withdrawal limits are displayed per transaction and per Player account. The Operator does not charge fees for standard transactions; however, third-party fees may apply.
  • Processing Times: Deposits are usually instant. Withdrawal requests are typically processed within 24-72 hours, with actual receipt subject to payment provider timelines.
  • Refund Conditions: Bets and bonuses are refundable only in exceptional cases as determined by the Operator, typically related to technical faults or disputes, and will not exceed the amount of the original bet or bonus.

Limitation of Liability

dreamvegas operates in compliance with industry standards to provide fair and accurate outcomes. However, liability is limited as follows:

  • The Operator undertakes to apply reasonable efforts to ensure fairness, accuracy, and security of all games and services.
  • The Operator is not liable for losses or damages caused by technical failures, system interruptions, network outages, or delays beyond its reasonable control.
  • In any case, the maximum compensation payable to a Player shall not exceed the amount originally wagered on the bet giving rise to the claim.
  • The Player agrees to indemnify the Operator against any claims arising from misuse or illegal activities on the platform.

Intellectual Property Rights

All content, software, text, graphics, logos, images, and trademarks displayed on dreamvegas.games are protected by copyright and intellectual property laws. Unauthorized copying, reproduction, distribution, or modification in whole or in part without explicit prior written consent is strictly prohibited.

Privacy & Data Protection

Personal data collected from Users and Players is processed in strict accordance with the Privacy Policy of dreamvegas.games. The Operator commits to safeguarding all data, ensuring confidentiality, integrity, and compliance with applicable Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Changes to Terms

dreamvegas reserves the right to amend these Terms at any time. Users will be notified of material changes by email, prominent banner notices on the website, or other appropriate means. Continued use of the site after notification signifies acceptance of the new Terms. Users who disagree with updated Terms must discontinue use of the services immediately.

Termination & Suspension

The Operator may suspend or terminate User Accounts in cases including, but not limited to, violation of Terms, fraudulent activity, failure to complete KYC, or regulatory requests. Upon suspension or closure, any remaining funds will be refunded, subject to verification and compliance obligations. Users will be notified via email or site messages regarding such actions.

Governing Law & Jurisdiction

These Terms and any disputes arising out of or related to the use of dreamvegas.games shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada. All disputes shall be subject to the exclusive jurisdiction of the courts of Ontario or resolved through arbitration as agreed between the parties.

Contact Information

For customer support and legal inquiries, the following contact details are provided: