Contact Us
At dreamvegas.games, we are committed to providing clear and accessible contact channels to ensure that all inquiries and concerns from our customers and partners are addressed promptly and professionally.
Contact Methods
If you require assistance, you may reach out to us through the following means:
- Email Addresses
- General inquiries: [email protected]
- Customer support: [email protected]
- Sales department: [email protected]
- Press related inquiries: [email protected]
- Human Resources: [email protected]
- Contact Forms and Online Communication
- Official contact form: https://dreamvegas.games/contact
- 24/7 Live chat support: https://dreamvegas.games/livechat
- Phone Numbers: Currently, specific phone numbers for main office, support, and sales are not specified. We recommend using the above email addresses or live chat for direct communication.
Assistance and Response Times
Please provide your name, an active email address or messenger contact, and a detailed description of your inquiry via our contact form or email channels. Our team aims to respond to all submissions within one business day. For urgent matters, using the live chat feature is recommended as our support agents are available 24 hours a day, 7 days a week to assist you without delay.
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Corporate and Legal Contact Details
Registered and Legal Addresses
dreamvegas.games is operated by Caddell Limited NV, a legal entity registered with the following address:
Cornerstone Business Centre,Mosta MST 1180,
Malta
While Malta serves as the company's headquarters and legal address, the casino holds licenses and operates under regulatory authorities including the Alcohol and Gaming Commission of Ontario (AGCO), enabling lawful service provision in Canada.
Regional Presence in Canada
dreamvegas maintains an active licensed operation targeting Canadian players. Although specific regional office addresses in Canada are not publicly specified, all regulatory compliance and customer service activities for the Canadian market are conducted in accordance with applicable laws and standards.
Licensing and Regulatory Compliance
The safety and integrity of dreamvegas.games is guaranteed by adherence to the highest industry standards and legal requirements under multiple jurisdictions with valid licenses issued and maintained through 2025:
- Malta Gaming Authority (MGA)
License Number: MGA/B2C/370/2017
Type of Activity: Online gambling B2C
Validity: Prolongated for 2025 - UK Gambling Commission (UKGC)
License Number: 52894
Type of Activity: Online Gambling
Validity: Prolongated for 2025 - Alcohol and Gaming Commission of Ontario (AGCO)
License Number: Not specified
Type of Activity: Online Gambling
Validity: Prolongated for 2025
This multi-jurisdictional licensing ensures compliance with stringent regulations safeguarding player protection, responsible gaming, fair play, and operational transparency.
Certifications
- eCOGRA RNG Certification
Ensures the randomness and fairness of all game outcomes-valid through 2025. - SSL Encryption
Protects all data transactions and communications on the platform via advanced encryption technology-valid through 2025.
Official Websites and Online Resources
For complete details, account management, and gaming services, users in Canada should refer to the regional site:
- https://dreamvegas.games/en-ca (English, Canada)
- https://dreamvegas.com/fr-ca (French, Canada)
These sites provide localized content, promotional offers, and compliance information tailored for Canadian players in line with local regulations.
Legal Disclaimers
All communications submitted to dreamvegas.games are handled with strict confidentiality and are used solely for the purpose of providing customer support and operational services.
By contacting dreamvegas staff or using their communication channels, you consent to the processing of your personal data pursuant to the Privacy Policy of dreamvegas.games, compliant with applicable Canadian privacy laws including PIPEDA.
Please note that while we strive to respond within one business day, during peak periods or due to regulatory checks, delays may occur. For urgent issues, utilize our live chat service for immediate assistance.
Dreamvegas reserves the right to modify contact details and communication procedures without prior notice in order to maintain compliance with evolving laws and regulatory requirements.